Resume templates
Community & Human Services templates for United States, Canada. One or two pages, no photo, and a result in each bullet.
Case Manager
Case Manager with 8 years of experience coordinating care for adults and families facing housing, health and benefits challenges. I manage caseloads of up to 60 clients, connect them with housing, healthcare and employment support, and have reduced hospital readmissions by 28% through earlier follow-up and stronger care plans. Known for organised, compassionate practice, clear advocacy and reliable partnership working across community services.
Hospital readmissions down 28%
Introduced follow-up calls within 48 hours of discharge and clearer care plans for a 60-person caseload.
82% met care-plan goals in six months
Coordinated housing, healthcare and benefits support for a caseload of 60 adults and families.
Benefits wait cut from 21 to 9 days
Secured benefits and housing support for 45 clients in a year with clearer applications and follow-up.
Missed appointments down 35%
Arranged home support and follow-up for 45 clients leaving hospital, with reminders and transport help.
70% secured regular support in 3 months
Supported 25 families with benefits, food and transport at Hill Country Family Centre.
Licensed Clinical Social Worker with 9 years of experience supporting children, families and adults facing housing instability, mental health challenges and domestic violence. I coordinate trauma-informed care across schools, clinics and community organisations, and I have reduced crisis referrals by 32% through earlier assessment and stronger follow-up. Known for calm, culturally responsive practice, clear documentation and advocacy that helps clients secure stable housing, benefits and long-term support.
Crisis referrals down 32%
Introduced earlier risk assessments and weekly follow-up for high-need clients across a 48-person caseload.
78% of families housed within a year
Coordinated housing, benefits and parenting support for 35 families at a time at Rose City Family Services.
Referral delays cut from 14 to 5 days
Built a shared referral tracker with 15 partner agencies, schools and housing providers.
Support group attendance up 40%
Redesigned weekly parent groups around evening times and childcare, growing regular attendance to 24 parents.
92% completed the life-skills programme
Ran a summer life-skills programme for 40 young people in foster care, with almost all completing the full course.